Deposit and Withdrawal Service Disruption Notice

Dear Valued Client,

Please be informed of an upcoming service disruption for Alipay deposit and withdrawal gateway due to November holidays, scheduled to take place from September 29, 2023 to October 8, 2023, the service shall resume normal operations on October 9, 2023.

The withdrawal service for customers based in Xinjiang will be impacted as well during this period of time and shall resume normal operations on October 9, 2023. The withdrawal service in other regions will continue to operate as normal. We would suggest customers based in Xinjiang to submit withdrawal application before September 29, 2023 to facilitate funding arrangements if deemed necessary.

We have alternative deposit and withdrawal options in place to ensure minimal disruption to your services. Please feel free to use the available alternative for your deposit and withdrawal needs.

Our sincerest apologies on any inconvenience that may have caused and your understanding on this matter is highly appreciated.

Should you require any further assistance or clarification, please do not hesitate to contact our customer support team via live chat or email us at [email protected].

Kind Regards,
Rockglobal

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